Shipping policy

Thank you for shopping at Natural and Naqi! We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand the details of how we process and deliver your orders.

Contact Information:

Order Processing Time:

  • Please allow 1 business days for order processing.
  • Orders placed before 11:00 pm will be processed on the same day. Orders received after this cutoff time will be processed on the following business day.

Transit Time:

  • Once your order is processed, transit time is estimated to be between 1 to 3 business days.

Shipping Rates:

  • Express Shipping:
    • £0.00–£49.99: £3.99 GBP (1 to 3 business days)
    • £50.00 and up: Free (1 to 3 business days)

      There are no hidden shipping charges

Order Tracking:

  • We provide order tracking information for all shipped orders. You will receive an email with tracking details once your order has been dispatched.

Order Cancellation:

  • If you wish to cancel your order, please contact us at info@naturalandnaqi.com within 24 hours of placing the order. We will make every effort to accommodate your request. Please note that orders already shipped cannot be canceled.

We strive to ensure the timely and secure delivery of your purchases. If you have any questions or concerns regarding your order, please feel free to reach out to us at the provided email address.

Thank you for choosing Natural and Naqi!

 

 

Contact information 

Company name: Natural and Naqi

Address: 4 Bonham Grove, Birmingham, B25 8RX

Phone: 07453636489

 

Opening hours:

Monday - Friday (9:00am - 5:00pm) (Live chat and E-mail)